Staff who work closely with residents are the key to both quality care and a successful assisted living or residential care community. The National Center for Assisted Living (NCAL) has made reducing turnover to below 30 percent one of their “Quality Initiative” goals for 2013 and beyond.
NCAL provides following suggestions for achieving this goal:
- Regularly measure staff satisfaction, including drill-down to specific factors to inform quality improvement efforts
- Measure and track staff turnover to identify patterns, trends and potential root causes of high turnover in order to act on them
- Empower staff at all levels to participate in problem-solving and quality improvement to ensure that solutions are based in first-hand knowledge of the systems and challenges that impact day-to-day care
- Use consistent assignment to foster close and continuing relationships that contribute to staff’s ability to be successful
- Utilize the tools on the Quality Initiative for Assisted Living website
Are you measuring and tracking staff turnover now? Click here for simple instructions on how to get started.